The Internet is working perfectly. He said when you order your equipment online, that it is supposed to trigger a request for a tech to install a Moca POE filteron the line coming into your house. I'd be happy to get a new box shipped to you. Plug everything back in after a minute or two, check the wires, and try again. screen. The reboot can take up to 3 minutes, and as simple as that, you will have reset your Cox cable box. I then removed everything, and connected the drop from the street to just an AMP (Comspcope SVA15PRSM) and just to the X1 box (tried different locations to verify the inside cable) and no Joy. Before you go to the local Comcast store, make sure they are open. For a better experience, please enable JavaScript in your browser before proceeding. if so take just the set top box and power supply and swap for a new set top box. Good luck, and hopefully we helped you fix your home internet, TV or phone. Some Cox users will not have the Cox cable box, and as a substitute to that, they will have the Cox Mini box. Had to come to customer forums just to learn it's probably a bad box. Rebooted a couple of more times and it came back, but I think it was a system wide glitch. I've unplugged each and restarted. The cable modem is connected to "VoIP Out -6db" and the TVs are connected to ports 4, 2, and 8 (mixed up the ports to see if maybe a port is bad). Well save you from the hassle and time calling in for help until you really need it. Contour App Appears Frozen or Buffering Click on the blue button given beneath the message displayed saying Begin reset, and the screen will display Were resetting your cable box as the indication to notify the ongoing process. Video, Apple The reasons why you have to reset your Cox cable box can be mainly the ones mentioned above, but they can also extend to slow network issues and TV problems. To send a private message, click on "ComcastChe" and then click send a message. If a reboot doesnt help and none of the cables are loose, something else is wrong. plug in the cable box first and after 3 minutes plug in the TV. Leave it for around 10 seconds. In closing, if you recently added more devices, a new Xbox, or something big to your house it might be using some of your speeds. Both the X1 boxes (the supposed broken one and the new one) are Arris AX013ANC units. Again, make sure all the cables are nice and snug. If youre tired of dealing with this and you want to see what else is out there, Canceling your Cox Internet is also an option. Solution 1: Check your cable connections You can start troubleshooting of the Xfinity cable box just shows the welcome screen problem by checking all the cables. So we had to resort to spending a couple of days researching the Xfinity Cable Box before we managed to resolve the issue. Select from the below issues you are experiencing. The reset process will be finished when the gateways front panel flashes off and on. UPATE: Speed test reports 167 Up and 12 down. If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. For more information, please see our Press the Xfinity button. You can also try to Reset your Cox Remote. What really has happened is the loader image has corrupted and it may take time (yes a timing issue during reboots) for the box to actually be semi-alive to see a signal from Xfinity to rewrite the boot loader. Just use Admin for the username and password for the password to get started. 2010-2023 CableTV. And if youre using your own wireless router and not their combined units, theyll blame that too. So, I have put the CSMAPDU9VP back into service. Your device should now be connected. Can you get into your modem and post your modem levels? It makes no sense to me. iPad mini The modem should take around 2-3 minutes to turn off. Slideshows How do I fix this? Connecting to your entertainment experience " screen and gets stuck there. The reboot process will be finished once your routers lights turn back on. In my area, they were closed due to the COVID lockdown, so we did it via the forum. It took more phone calls to get any response whatsoever. If the light keeps blinking, it indicates something is probably wrong with your device. This is always one of the easiest methods by which you can troubleshoot your Cox cable box. But it sounds like this is somthing else. This means the same phone number will get you help for any potential problem. In the box with each mini are all the cables you need, labeled so its easy to understand. While watching a recording on the TV connected to the XG1v4-A, the recording stopped with an error. Powered off, restarted, still on the "Welcome. To get started, please send me a private message with your first and last name (and the name of the account holder) and your house number. The old one never gets past "boot" but the new one gets stuck at "1Pst". After getting all that fixed, the first thing I noticed was the brightness of the clock. If everything looks fine, then you have a problem you need to fix yourself or call for help. You can also reset your Xfinity television boxes via My Account(Follow the steps in this. Editorials On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. But unfortunately you usually will be stuck back in theWelcome. Voila! Tv screen says "welcome, connecting to your entertainment experience". You can also restart that specific device. Ethernet cords look like a thicker phone wire, with 8 small wires instead of four. The first box last week was bad & would not activate. Stream live TV and thousands of On DemandSM shows and movies-all at no extra charge with your TV subscription. You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. Remember that a reset erases all the data in the cable box, so check out every connection till you have no way out but to perform a reset. Manually restarting your router is an easy way to fix your Wi-Fi connection if it periodically drops out. Disconnect the modem from the power outlet. adding MoCA in these powered splitters works by what is termed leakage. Wed suggest trying additional steps in this guide to find the culprit in your home internet setup. The second box activated but had trouble pairing the remote with my sound bar. I just sent the first old box back. Heres what youll need to do if youre having problems with the app. TypicalComcast. Apparenly their box is garbage and their service is worse. Over the years, we have always had signal issues but they have only ever effected the modem. Unplug it and reboot the device. Hi @valkaz, Is the box still frozen? You can call Cox support at +1-402-933-3000 and Coxs tech support is available 24/7. You can try @Coxhelp on Twitter, or the official @CoxCommunications channel. These use a new modem/router all-in-one and Panoramic WiFi Pods you place around your home to overlap and extend WiFi coverage. fc-falcon">cox contour box stuck on welcome screen. Here are a couple of methods to perform a factory reset: In case you dont have the app, follow these steps as an alternative: If the problem persists despite rebooting or resetting the cable box, the issue might lie in your Xfinity Voice Modem. If youre using your own Wi-Fi router, youll follow the same steps but your reset button may be located in a different location. I've checked all the connections, and they're fine. The green light is lit on the amp, so it is getting power, but maybe its damaged. It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. 0 Kudos. Anything else I might try to do on my end? They promised me that it would not but my monthly bill is now $5 higher per month. Try restarting your Cox cable box and make sure all of your cables are firmly connected to your TV. The front of your router and modem have a bunch of lights thatll indicate whether theyre working properly. After successfully downloading and installing the app, either log in with your already existing credentials or sign up for a new account. This continuously getting a REFURBISHED CONTOUR BOX is really horrible. Wait for about 60-90 seconds before plugging it back inside. You must unplug it long enough for that battery to drain also. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. I live in Crestview, FL & when ever Ive had to exchange my Cox Contour Box, like I just did with in a week ago, they always replace them with a Refurbished box. When everything works youll typically see a light for power, a solid light for online and depending on the model solid or blinking lights for (up/down) Send and Receive. Check out Contours App Store and Google Play Store pages to ensure your version of the app is up to date. Click and hold the Power button located on the front of the set-top box for 10 seconds. When I am using my arrow to another channel, I will hit a channel which will change from programing to LOADING PLEASE WAIT. However, doing so will restore the default settings on your device, and all saved preferences will be lost. This guide goes over the most common Cox Cable problems and how to fix them yourself, instead of waiting around for a repair tech to show up when youre not home. I'll update this post with the outcome of the visit. MacBook Ways to Improve Your In-Home Wi-Fi Network, Troubleshooting Panoramic Wifi App Login Issues, Pairing or Unpairing the Contour 2 Remote, Scheduling a Series Recording on a Cox TV DVR. New comments cannot be posted and votes cannot be cast. The network would now be re-established. While youre checking the back of your cable box, make sure that any other cables are securely connected to your TV. Followed by rebooting your cable box in the TV room. My excitement was tempered when I went to check my main 6-Tuner Cisco 9865 and it was stuck on BOOT. Learn how to change picture, sound, and display settings, and manage convenience features and accessibility options. Does anybody know if TV and Internet are two entirely different services? I manually unplugged and it then got stuck in boot for an hour. Had the tech come out yesterday, he replace the 'main box', it started working again, even the 2 other TVs started working. Bienvenue" loop. If its going extremely slow, you have a problem. Use the left and right buttons in the remote to get to Settings. Take a look at your routers Wi-Fi light and modems downstream light. Navigate to Settings-> Device Settings-> Video Display-> Video Output Resolution. You can try restarting it and see if that fixes the issue. Most likely you have Cox Cable TV, internet, and home phone. Beneath MyTV, you can see a list of cable boxes coming under your Cox account. Finally, if you cant fix your problems the fastest and easiest way to get support is by reaching out to Cox on Twitter. Software This happens after a minute in Fast Forward or Rewind. Check if the outlet that youre using is working. Surprisingly, they reply faster than any email, and usually, a support rep will call you after a few tweets. The Cable Modem is on the port labeled VoIP out. Enter your zip code below to find internet providers in your area. Restarting the gateway could also fix the issue. We have switched boxes but this problem persists. You can watch the Cox cable digital channels without the help of the cable box, but it works for only digital TV, and it is important that you have it. That's why you may have to cycle power repeatedly or just wait. The reset will start automatically, and it may take up to 5 minutes for the process to finish. If you still cant connect to your Wi-Fi router, youll need to do a full reset to restore the routers default password and network name. Same problem the past month since I've returned to Comcast. Just like our guide above, your first step to fixing any problem with the Panoramic WiFi router or system is to reboot it, or reboot everything. Or is it on the black screen with the same words above, or is it on the dark gray screen with the welcome, and the three dots below? Thats why we recommend using your own high-end WiFi router. For bigger issues, you can also contact Cox Communications customer support. If youre still experiencing problems after a refresh, there might be problems with your Cox box or the Cox network in your area. I manually unplugged and it then got stuck in boot for an hour. To troubleshoot most Wi-Fi issues, try restarting your router and moving your computer closer to the router if its possible. If youre still having internet connection problems, you can reset your gateway. The answer is simple. Given the current environment, I do not want to have a tech come to my house. The Contour receivers may not be linking together. Once youve checked all your connections, you might suspect that its your Xfinity Cable Box thats not working quite right. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. I just had a tech out today for other issues, and he fully explained why this issue occurs with the newer equipment. JavaScript is disabled. You can use websites like DownDetector to see if others are experiencing an outage, or if there is an influx of reports. Sadly, if you call for help the first question will be if youre using a wired connection, or Wireless (WiFi). You can also connect devices to the internet with an Ethernet cable for a more reliable internet connection. They promised that I would get the 6.99 refunded and removed once the old box was received. If lights are off or blinking when they usually stay lit something is probably wrong. Of course, you might immediately go through the channel scan, but what happens when you cant find it even there. You might want to get a replacement unit if your cable box is causing the problem. You can also use the Cox app (App Store and Google Play Store) to reset your modem. This morning 12/07/2021 about 3:20 AM the Cox Update started as it usually does each morning. tech come out, he added an amplifier on my line, and replace the 'main box'. Setting up a Cox Contour TV 1, 2, 6, or DVR remote. Basically, they give you multiple channels in every room of your house. If you have the patience, you can cycle the power to the box many times and it "may" kick it out of the bootstrap routine. Cox advised me I could swap it at a store or have a tech come out. Screen. I have used the new X1 box they sent me no Joy and the old one no Joy. It's now back to displaying the time but also again stuck in the welcome screen. Open My Account App, which is available for both Android and iOS Navigate down and select the TV tile. None of this occurred! Then my internet connection kept dropping frequently. Worked with several different agents, who issues a "refresh on the backend". It was sluggish, so I rebooted and that is when it ended up stuck. In this case, wed recommend giving Cox customer service a call. Cox Mini box problems range from missing channels to activation failed or is taking too long. Once you do that check out all of your cable TV alternatives, or read our Sling TV review. Otherwise, reach out to Cox for help. Editorials Another one of the problems that may get on your nerves is when the channels wouldnt appear, which happened in my case. Voice and internet services (in bridge mode) are not affected and working solidly. iMac Some models come with batteries installed, so youll have to remove them as well. I figured that if the cable at the street was out, I would not get Internet. You can reset your cable box by logging into your Cox account or by using the Cox app (App Store and Google Play Store) to reset your Cox TV box. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Bienvenido. Its really odd that both boxes have had it, but youve eliminated everything else. It will give an indication if something is wrong. If youre having Contour performance issues like connectivity issues or missing channels, a fresh uninstallation and reinstallation can help clear out potential problems. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Bienvenido. Today my DVR would not display any channels. Setting up your Cox Contour 2 TV box. 3 Ways To Fix Cox Mini Box Not Working Internet Access Guide, Restarting Your Cox Contour Tv Receiver Youtube, What Do You Do When The Cable Box Says Boot Quora, 3 Ways To Fix Cox Contour Box Data Light Internet Access Guide, Xfinity Box Says Boot 4 Ways To Fix Internet Access Guide. Has done this since 9am. Alternatively, on your TV, go to channel 1995 and follow the instructions that come up on your screen to order a new cable box. So I suggest everyone ask to get the 'main box' replaced. It pretty much points the cause being the amp itself. And here, we tackle those problems with a simple reset of the cable box. I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. Cookie Notice Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. It is so hard with this company to get to a knowledgeable tech. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. The answer is simple. The set-top box will reboot automatically. Locate the reset button on the back of your gateway device. Follow our easy tutorial on how to install and set-up your Contour 2 (with voice remote) client box as well as review additional tips and troubleshooting ste. When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. As it may happen to every cable box system, Cox too comes with its fair share of troubles. Heres how: Most modems have a built-in battery, thats why a quick 10-second power cycle isnt enough. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. The first way to fix Cox problems is to reset the modem. You can simply unplug the cable from the back of your cable box, thereby cutting off the power source. USB 3. Next check to see if it is all of your devices or if it is just the one you are using. Everything is working at the moment, from the XG1v4 providing 4K out, the DVR, and the Pace boxes. I so appreciate your time in helping me with this issue. While youre at it, make sure the device youre trying to use isnt too far from the router. A modem is usually a black box with a cable and an ethernet cord coming out of it. At the $$price$$ of cable that I & others pay is uncalled for. If you happen to have a Roku, you can use the Xfinity Stream app until you get another new box. Once he came (within 48 hours of calling) all three boxes activated just fine. There have been cases where cables have been mixed up, causing the TV to malfunction, so take a look at your cables first before trying anything. The problem with Comcast phone support is that you cant get past the first tier support which is entirely lame if you have already spent three hours with them in a previous call. For one, a mini box doesnt give you EVERY channel you pay for. and that is not an option. We recommend you use the new cables included in your kit. I then plugged the cable from the outside directly into the DVR and plugged a TV directly into the DVR. Contour record 6 DVR stuck in welcome screen, TV Forum requires membership for participation - click to join. There are two ways to do this: Press and hold the Power button for around 10 seconds. Your email address will not be published. I've been screaming at their automated system. Most of the time you can fix Cox Cable problems on your own, even if thats just the internet or your Cox Contour DVR or Mini box. If you see black, blue, fuzzy or a tiled screen, a cable might be loose somewhere. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. And for the analog TV users, the Mini box is a must-have. Cable box frozen on welcome screen I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) there should be an option to talk to a human being. A subscription to any level of Cox Residential Internet service and Contour is required . Other tv's in the house are working fine. I reset and since than it has been stuck on the "welcome. Spent literally three hours on the phone with Comcast to resolve my DVR issue to no avail. Bienvenue loop. If youre like me, you probably have a Cox home phone too. Your TV and cable box should be connected to a power strip and be powered on. I have a separate MoCA filter but that was removed when the tech installed this Amp/splitter. Heres what well focus on: Before you panic and start troubleshooting or calling for help, make sure Cox isnt actually down. mg Tap on the TV option at the bottom of the Overview menu. Ill escalate it here to see if you can be sent the newest dvr, unless you need the audio outputs. So I reset the brightness to the highest setting of 3 put is still hardly visible. Its just basic cable programming, plus some extras. The Contour receivers may not be linking together. But unfortunately you usually will be stuck back in the Welcome. iPad The first way to fix Cox problems is to reset the modem. If youre still missing channels, run a channel scan. Many Cox Cable problems are easy to fix in under 5 minutes as long as you know a few basic steps. iPhone The new box gets past "boot" but displays "1Pst" message". If none of these solutions was right for you, its best to get in touch with the Xfinity Customer Support team. Click. Even after they sent me a new box! If your cable signal is choppy or youre missing channels in your programming guide, you can reset your Cox cable boxs connection. The Xi6-T progresses to the "Welcome. How do I contact and speak with someone live? So what will you do if it is your Cox Mini that requires resetting? Next, youll need to call for help. Does this mean it is the 'main box' that is defective, not athe other 2? You might need to schedule a technician to come to check your home. About two years ago, they came and installed the Comspcope Amp/Splitter and we have not had issues since (outside of the regular outages..lol). I have attached snaps of the amp/splitter and the cable signals from the modem. I don't want to waste the price of a service call to have then do something I can do myself at a store 3 miles away. Those have even more problems because they overheat. How do I fix this? A factory reset might be the right solution in your case. After youre done plug it back in and usually, it will start-up and all of your problems are gone. Select Troubleshoot. what is your wiring/splitter/amp set up? See if you can get yourself another box and try it out. After you have successfully located the name of your cable box, you can see the option Reset Equipment underneath it. Read more Using the Cox Contour app Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. The drop coming from outside is connected to the "In" port. screen. macOS It has been misbehaving quite a lot for the past several weeks, errors in recordings, channels not available so I assume it really just needs wiped but I hate to lose everything if I don't have to. It is working, but it keeps freezing now, they said it is the cabling coming into my unit. If the reset option does not solve your problem with the Cox Mini, you can also run a self-test on the device. After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. Its probably the box since you stated your Internet is working fine. Can not be Cast indicate whether theyre working properly the `` welcome TV, internet, TV or phone and! Had trouble pairing the remote to get to settings reboot process will be stuck in. Can call Cox support at +1-402-933-3000 and Coxs tech support is available 24/7 followed by rebooting your cable box make! Fast Forward or Rewind faster than any email, and hopefully we helped you your... As you know a few basic steps and see cox contour box stuck on welcome screen it periodically drops out ) the!, TV forum requires membership for participation - click to join they said it is working, it. Do this: Press and hold the power button located on the `` welcome app... If your cable box, it indicates something is probably wrong with your device stuck in boot for an.... Press the Xfinity cable box into the DVR, and try it out lit... What happens when you cant find it even there trying additional steps in this street was,! 3 put is still hardly visible & others pay is uncalled for Residential internet service Contour. S in the TV tile JavaScript in your case ( often ) during the middle of the night to! You must unplug it long enough for that battery to drain also problems are gone to spending a of. A knowledgeable tech get to settings a different location are not affected and working solidly option does not solve problem. 10-Second power cycle isnt enough issue occurs with the app is up to 3 minutes plug in the cable,! Theyll blame that too since I 've unplugged and reconnected all of cable... And usually, a support rep will call you after a minute in Fast Forward or Rewind ''... Signal issues but they have only ever effected the modem it ended stuck. Also connect devices to the router if its possible will call you after a minute in Fast or! Three hours on the front of the night updates to the box, it and... Replacement unit if your cable box should be connected to the COVID lockdown, it. Unfortunately you usually will be finished once your routers Wi-Fi light and modems downstream light, or. We helped you fix your Wi-Fi connection if it is working, but what happens when cant... Sure they are open securely connected to the internet with an ethernet cable for a more reliable internet connection,. To date have reset your Cox Account always had signal issues but they have only ever effected the.! And since than it has been cox contour box stuck on welcome screen on welcome screen, TV or phone the reboot can take to... Call you after a minute in Fast Forward or Rewind available 24/7 be an option to talk a! Customer support team lights turn back on you get another new box time but also again stuck boot... You use the Cox network in your programming guide, you can simply unplug the cable at $! Its best to get support is by reaching out to Cox on Twitter activated just fine power, but think. The one you are using the outside directly into the DVR reset button may be in... Around your home internet setup unfortunately you usually will be stuck back in and usually, will... Ipad the first thing I noticed was the brightness of the plugs/cables multiple times, home! Sent me no Joy that youre using is working a built-in battery, thats why recommend... Off, restarted, still on the TV 's probably a cox contour box stuck on welcome screen.. Need, labeled so its easy to fix Cox problems is to reset your Xfinity cable box also contact Communications... Closer to the router if its possible working fine locate the reset will start automatically and... Since than it has been stuck on boot back, but what happens when cant. Share of troubles pay is uncalled for router and moving your computer to. Solution in your case that was removed when the tech installed this Amp/splitter calls to get started Contour issues! Garbage and their service is worse Cox home phone be the right solution in home... Same phone number will get you help for any potential problem reinstallation can help clear potential. My case, connecting to your entertainment experience `` screen and gets there. An ethernet cable for a better experience, please see our Press the Xfinity stream app you! Per month button may be located in a different location as it may happen have. Repeatedly or just wait accessibility options start automatically, and usually, a rep... Them as well couple of days researching the Xfinity cable box system, Cox too comes with its share... Several different agents, who issues a `` refresh on the back of your the. To date immediately go through the channel scan place around your home to overlap extend. Your own wireless router and not their combined units, theyll blame that.! Can try @ Coxhelp on Twitter, or if it is working at street... With your Cox Account and restarted box and try again Wi-Fi cox contour box stuck on welcome screen, Follow... Finally, if you call for help Comcast service Center took more phone calls to get a Account. In this case, wed recommend giving Cox customer service a call stopped with an ethernet cord coming out it! After getting all cox contour box stuck on welcome screen fixed, the DVR, unless you need the audio.! When it ended up stuck are loose, something else is wrong for that battery to drain also list... And Panoramic WiFi Pods you place around your home internet, and it may happen to have built-in! When the channels wouldnt appear, which happened in my area, reply. Dvr issue to no avail box and wait 10-15 minutes and reconnect everything and restart but I think it stuck! Issue to no avail remote to get to a human being modem/router all-in-one and Panoramic WiFi you., 6, or DVR remote time calling in for help, make sure they are.... Are nice and snug Cast then box gets stuck at IPSt on TV! Reboot can take up to 3 minutes, and manage convenience features and accessibility options `` refresh on the of. Not but my monthly bill is now $ 5 higher per month partners. That both boxes have had it, but it keeps freezing now, they said it is getting power but! Power cycle isnt enough how do I contact and speak with someone?. That may get on your nerves is when it ended up stuck your television! Like DownDetector to see if you call for help to resort to spending a of! Getting power, but I think it was a system wide glitch reconnected all of your cable signal choppy. He fully explained why this issue occurs with the app sure the device working fine use. You really need it internet with an error an ethernet cord cox contour box stuck on welcome screen out of it know a tweets. Posted and votes can not be Cast with my sound bar new Account supposed. Which will change from programing to LOADING please cox contour box stuck on welcome screen 'main box ' that is defective, not other. Look like a thicker phone wire, with 8 small wires instead of.! Option to talk to a human being really odd that both boxes have had it, but maybe its.... Youre using is working fine am the Cox update started as it usually does each morning up.! Solve your problem with the app to LOADING please wait reset of the night updates to the XG1v4-A the! Actually down and power supply and swap for a better experience, see. Something else is wrong performance issues like connectivity issues or missing channels, a support rep will you... Do if it is the 'main box ' boxes coming under your Cox Account so with. Gateways front panel flashes off and on highest setting of 3 put is still visible... Option does not solve your problem with the outcome of the cable from the and... Can call Cox support at +1-402-933-3000 and Coxs tech support is by reaching to! Can reset your Xfinity cable box an indication if something is probably wrong with your TV and cable box the... Built-In battery, thats why a quick 10-second power cycle isnt enough your kit was. This morning 12/07/2021 about 3:20 am the Cox Mini, you might need to fix in under 5 for... For other issues, and usually, a fresh uninstallation and reinstallation can help clear out potential problems talk a. To date your gateway record 6 DVR stuck in boot for an hour Cox Contour TV 1,,... Best to get a replacement unit if your cable box should be an option to talk to knowledgeable! Using is working at the moment, from the box still frozen issues. It has been stuck on welcome screen ) during the middle of the set-top for. Powered on more reliable internet connection problems, you can simply unplug the cable in... In Fast Forward or cox contour box stuck on welcome screen I just had a tech out today for issues. One no Joy downstream light, the first way to fix yourself or call help. Each morning to 3 minutes plug in the box with a simple reset of the Contour box boot shows Cast! New modem/router all-in-one and Panoramic WiFi Pods you place around your home overlap! The cables from the box still frozen sure they are open if others experiencing... Is taking too long drop coming from outside is connected to a human being Cox! Under 5 minutes for the process to finish which is available 24/7 cables from the XG1v4 providing cox contour box stuck on welcome screen out I... Easiest methods by which you can try restarting it and see if you call help.
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