The only damage reported on Loss Damage Report [protected] was to the rear bumper. While on the phone(recorded) I spoke with a claims agent about getting a second estimate. She was huffing and puffing. It should have been requested by the 7th, as I informed Enterprise on the 6th, for damage that happened on the 5th and not discovered until Saturday, November 6th when I reported it to Enterprise. Fair, that is their right. According to the AG's Office, the damage category has a broad definition. Questions before, during or after your rental? Am I able to rent a car if I had an accident but am not planning to file an insurance claim? You could tell this was a regular practice for them Most troubling, the "damage" was the bottom of the black plastic bumper being pushed in, something that is easily pushed right back out with a heat gun if needed. Purchase cars from the largest rental fleet in North America. Similar situation, but if you continue to get harassed ask the branch to look at the rental notes in depth. The letter was two pages, one detailing the damage, and one detailing the process to remedy it. They let may know I had a bag in my car and then said neverminded. You would be able to take advantage of these lower rates. Customer Service - Claim Center; EAN Holdings, LLC. iii. They charge that card for damage. Contact Information. I called back the next day and advised them I left a dog collar in the car and they said they would hold it for me. Meanwhile you can send your letters to 600 Corporate Park Drive, Saint Louis, MO, 63105. Copyright 2021 Scripps Media, Inc. All rights reserved. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). Check for 3523134600 with Whitepages reverse phone lookup. Then again, I'm looking at another Enterprise claim case right now that looks . Then a month later, Enterprise, DRU files a claim with my Auto Insurance. Welcome to the Damage Claim Payment Service! 9 reviews . Select Accept to consent or Reject to decline non-essential cookies for this use. Rental reimbursement coverage does not help you pay to rent a car for other reasons, such as routine maintenance work on your car or for a vacation. Thought it was sketchy that I was getting called about a rental I did back in November for a Damage Claim. Enter all 8 digits (including leading zeros). Will they determine and care about who is at fault and liability by talking to our Claim Adjuster or is it pay now no matter who is at fault lol. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Contact our claims department by email at any time or by phone during business hours. No one to report it to so here is my warning to all Enterprise Rent-a-Car customers. If there is no direct billing set up through your insurance company, we will require a full deposit of $350 (average). Enter the information requested below (found on your invoice), then click the search button to start your payment process. I copied anyone I could from higher ups in the company. Read the fine print and if you do not agree, dont rent. For example, Enterprise defines "body, wheel and metal bumper damage" as: This will surely increase the credibility of your complaint. I call all upset and I am told they have a date stamp on documenting the incident. It is alarming to see so many responding to this post! ! We have answers! 8 more Seattle-area restaurant closures but 3 reopenings, too, What to do and not to do at the luggage carousel at the airport, A Japanese yakitori spot leads these 20 new restaurant openings in Seattle, This pork-cabbage casserole tastes just as great the next day, too, Renee Erickson to open a new restaurant in this North Seattle neighborhood. Create an account to follow your favorite communities and start taking part in conversations. I informed them that the document I received, titled, Overview of Claims Process included a Wisconsin Notice of Right to Inspect. It was not until the weekend I received an unusual email saying there was damage to the car. If you are unsure, please refer to the top corner of the letter you received with your billing invoice. Heres my concern: I feel theres a completely false insurance claim being filed under my name. I disputed the claim they agreed with me sending me a letter stating "We will pay for the damages" trying to make me feel like they're doing me a favor when it was truly an oversight on their part. It might just be one hand (the local branch) not knowing what the other (Enterprises damage recovery unit) was doing. I will take it to court and State farm will Investigate the whole matter. Occasionally having to contact insurance companies to . Make sure the adjuster has a copy of the letter. Policies vary by insurance company and state. Enter the information requested below (found on your invoice), then click the search button to start your payment process. Recent data shows the demand for rental cars is trending back up. The company`s registered agent is C T CORPORATION SYSTEM . Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved. I dropped in off in a handicaps area right in front of the Enterprise and they are going to tell me someone tried to break into the car. I would agree this is still in the wild and being explored. Learn More Contact a Local Recruiter Apply Online Vanpool and Rideshare If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. Renter will pay for all loss or damage over $3,000. I was recently in an accident with a renter and they caused an accident. Fort Collins, Colorado Area. Experience our exotic collection. What Damage Recovery Unit did: Yes, you may rent if you are between the ages of 18-24, but additional restrictions apply. I got that email this morning. You'll learn how to be part of a team and how to succeed. Enterprise Holdings opened an investigation then closed it. Great benefits, work life balance and you are part of Enterprise Holdings, an organization that truly cares about their employees. When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. My mail The person demanded us to pay $1, 325.38 for a damage claimed. In a response to FOX 4's inquiry in the fall of 2020, EHI's spokesperson responded, "There was discussion with the customer and our team member of not only a scratch/dent on the hood but also the possibility of a window being left down and water getting into the vehicle. A: If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. Press J to jump to the feed. Enterprise dropped its claim. This is so frustrating $1400 is the made up charge. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Can you help me get this claim dropped? My wife and it recently went on a trip and rented a passenger van from Enterprise. We also challenge the ridiculous amount of these charges which plainly do not add up. Something about the $667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to him. I told him damage waiver doesn't work that way and the deductible is what customers pay, but he insisted that we pay anything above $500. The company left an official comment on this complaint. A few days after that, we received an email from the damage recovery unit at Enterprise explaining that a damage report had been filed on the vehicle we had rented. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. Boy, was I pleasantly surprised. To make a payment, PLEASE SELECT THE CORRECT RENTAL CAR COMPANY from the list below. When I went around the car in Columbus Ga I did not notice any damage to the outside the car. Just deny the claims when DRU calls you. 2 months later I received the lovely letter from DRU. As I saw the distress in her face I asked her what was wrong. I am mailing regarding our outrageous $2500+ bill for damages that we received from the Damage Recovery Unit after renting Enterprise in Vancouver, BC this summer. It could cover anything from charges due to vandalism, to being charged for pre-existing damage. ", Six days later, Paperno received a letter from the company's damage recovery unit notifying her, there was damage to the car.A spokesperson for Enterprise Holdings, Inc., which owns National Car Rental says, "This is a fairly standard amount of time, given the time it would take to inspect the vehicle, put it in the shop and understand the extent of the damages.". Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting,. Read more. There are reports of instances, when renters turn their car back in, then get charged several days or weeks later, for damage they say they didn't cause. Give Light and the People Will Find Their Own Way, https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548. The current status of the business is Active. also have to add that the letter I got didn't even have my address just my name on it which made it a bit more obvious. I received a call back that same day and they were apologetic as to the months of frustration. I though it was fraud so I ignored it. All we did was pick it up. The miscommunication may be at the enterprise level (sorry, I just couldnt help myself). Your deposit of $300 was applied to your invoice and went towards your damage cost [no it wasn't]. Direct all operations for the Damage Recovery Unit and oversee the comprehensive physical damage claims process for Enterprise rental brands in 50 states. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. You can tell us about news and ask us about our journalism by emailing newstips@heraldnet.com or by calling 425-339-3428. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. If you received a walk around at check out and no damage was presented, call in and dispute it. Contact the DRU (Damage recovery unit) and tell them you are disputing the damage. Im concerned and frustrated. At Enterprise we believe you should not be charged for fair wear and tear. At Enterprise we focus on building your skills, your confidence, your community and your career. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. Your customers and the world deserve to hear from you! We are willing to pay for the one small repair to the rear bumper but nothing else. The number I quote: [protected]! Only Enterprise can. Angrily, Advising my insurance that there was no accident, police report, absolutely anything to file or claim. You'll learn how to be part of a team and how to succeed. which covers third-party liability claims; I immediately called. This review was chosen algorithmically as the most valued customer feedback. Gainesville Loves the Gators kicks off August 27; I definitely did not return the car with hail damage, so Im very confused. I felt uneasy about returning the vehicle without anyone present, but apparently that is Alamo's procedure and I needed to catch my flight. I called DRU pursuant to a claim for damages that occurred with an Enterprise Rent-a-Car rented vehicle. In general, the BBB West Florida branch counts over 135 complaints. Sign in. They also leave an email DRU1@ehi.com. Visit Website; PO BOX 801988. With talking to my insurance company, USAA, they declined to inspect the vehicle. We are able to offer you our lower insurance rates if you have documentation that you had an accident, are insured, and are not filing a claim. . the branch must prove you did the damage) and the branch must show to their risk manager how you caused the damage. It spooked me because I thought they claimed me at Fault and are protecting their Driver. Once reported, please contact us to provide your claim information. There are two convenient options for payment of your claim - Credit Card (Visa, MasterCard, Discover, American Express) or Direct Payment from your Bank Account. I sent an email to Enterprises customer service center to dispute the claim, but I have not received a response back. By signing the agreement you are also authorizing DRU to file a claim with your insurance on your behalf in the case that a change in condition is discovered. I acknowledged that someone had bumped the car at some point when we were parked (we didnt notice it at the time). Enter email address for receipt to be sent in email. Do you have luxury cars available? this is typically covered under property damage liability with your insurance, if it's not, they want you to pay. After some months of back and forth with the damage recovery unit, Paperno's claim was referred to the in-house collections in August of 2020, where it is currently. The water leakage into the vehicle led to an odor in the car that left it unrentable and required further inspection. Thanks for your email. Off all the times I have rented and this one specific incident - they are going to tell me the car was broken into. But is definitely nerve wrecking seeing this letter, It is like a fast judgement but I have not spoke to their Adjuster, only spoke to my own Insurance Adjuster. This notice also includes my right to request a 2nd estimate within two working days after the rental company is notified of the damage. Assigned claims may involve Single vehicle or multiple vehicle losses, uninsured/underinsured PD motorist claims and complex coverage . Review claim files to determine potential coverage and develop collection strategies; Initiate appropriate verbal and written communication for the ultimate recovery within 90 days; Make appropriate internal and external contacts to obtain necessary information; Gather and evaluate police reports, repair estimates and other related documents During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of bankruptcy. They told us to call the damage recovery team and they pulled it up and it said we drilled a hole in the gass tank, then we said no we absolutely did not.This is not ok THEY FILED A CLAME WITH OUR INSURANCE without us knowing now we're telling our insurance that we are not allowing this to happen and all they keep asking us for is the rental agreement from 6 months ago. we did not get one as the car was provided for us by our insurance company. Employers / Post Job. Yesterday- 3/5/2021 I received pictures and email stating there was damage. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! As a 10-year cybersecurity executive consultant, it is readily apparent that Enterprize has been hacked AND their system is actively being compromised. 2:10. There was NO damage and I filmed it. They requested our insurance information and asked for a form of payment for the damages. Long story short, if enterprise is going to write up a damage claim, they must do it with you present and at the moment you return the rental. This comment was posted by a verified customer. The training received comes from corporate, and its upsetting to be cussed at and yelled at for us doing our job and relaying information as we receive it. Your credit card would be charged 120% of the rental charge plus $200. In 2018 and 2019, Florida's Attorney General's Office says they received 1,200 total complaints about car rentals. Discover jobs. I needed a new vehicle so went to Morrow, GA to purchase a new car. The company left an official comment to this complaint. The next day I called and I was told that everything checked CLEAR. We called our local enterprise and they said they had no info on this, so they told us to contact corporate and still nothing. Enterprise Rent-A-Car | Commerce Bank Thank you for choosing to pay your claim online! But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. I will not paid the total sum of this bill. But the damage recovery unit would not drop its claim. Reach out to your agent or the insurance claims department for details. Enterprise Damage Recovery Unit. However, it fooled her and she was on the phone in a flash. LocationBot 4.99859 83/379ths | Report Issues | QVp1bDJhZ1VtWQ, They are saying you have some responsibility. Scammers must have access to their database wild. When expanded it provides a list of search options that will switch the search inputs to match the current selection. I was astounded at this news because we had not damaged the vehicle. It was logged the same day as your return and allegedly had your signature. Enter your cell phone number and we will text you {$Name} address and phone number. As of November of 2020, sales for rental cars at Southwest Florida International Airport reached almost $13 million. I am tempted to call the police. Paperno tells FOX 4, "I didn't do that, first of all. Did you get a call or text from 352-313-4600? Get help with billing, Enterprise Plus, Reservations and more. The opinions expressed in reader comments are those of the author only and do not reflect the opinions of The Seattle Times. So, even after the next day I still was NOT told of any damage. Then when I returned it, they pointed out damage in odd place that could not have possibly been done by me based on where I was. There's no doubt that car rental companies are pursuing every damage claim, no matter how small, in an apparent effort to make more money. I wake up to a call from DRU, stating they spoke with the branch manager and he states that I was the last to rent that car and I was liable for the charges. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. So, when doing research, check out the specific location that you're renting from." Cushy Desk Job. Enterprise Holdings is looking for remote employees who live in the Fayetteville, NC metro-area to join our Phone Representative team. In other words, the company cant just say you damaged the vehicle without proof. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. ", Bryan Oglesby from the Better Business Bureau serving West Florida says Enterprise carries an F rating with the BBB due to over 40 complaints not being answered across the region's 11 locations. I rented a vehicle in Columbus, Ga. But the bottom line is: I did not damage the car. Just passing the word! Reviews from Enterprise Damage Recovery Unit employees in Gainesville, FL about Job Security & Advancement. Enterprise customer service claims no knowledge and that there's nothing they can do. The Chicago Tribune highlighted the case of a Washington man who received a $667 repair bill from Enterprise Rent-a-Car for repairs to a vehicle that he believes was damaged by another customer. NONESENCE.? Again the next day when I was told it was all clear -NO mention of any damage.? If there are large dents or a lot of visible damage, ask for another vehicle. She told me that she just received a damage claim on the van we rented. Complaints in the FairShake complaints library come from real people and are posted anonymously at their request. I also filmed me dropping the keys off and went around the car. I have worked for the DRU for a while now, and can confirm the letter OP received looks like a legit letter. Recommend. Pros. Unfortunately, for me both employees were no longer employees of enterprise. ! False Claim and they are SHADY. Tells me to email him, and DRU and he will help me out. Second, the picture that they showed with the damage, was dated two weeks after I returned the car.". Etc. The company left an official comment on this complaint. Life!, would be happy to look into this for you. Rikki Sc, it's certainly never our intention to upset or disappoint a valued customer. I have received suspicious Emailsand have been making payments to this company as a result of false damage claims. determined that you may be negligent and therefore responsible for our damages. A Vehicle Incident Report must be completed for each incident and surrendered to Hertz at time of vehicle return. Before you drive away, you also need to document all scratches and dents in writing. 2023 Enterprise Holdings, Inc. All Rights Reserved. and had the name and number of the manager who says the claim was a mistake. Yes. I just received a similar letter 2 weeks ago. I therefore sent them this. Hello fellow travelers. Our costs are necessary to return the vehicle to the condition it was rented in, as quantified by an independent repair facility. 11 LifeTheStruggle1 3 yr. ago This will surely increase the credibility of your complaint. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I will be reporting this to the department of insurances to investigate. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. There was no damage and we checked the van in without incident so this was quite an unwelcome surprise. You and any authorized driver must co-operate fully with the Hertz investigation of any incident and defense of any claim involving the rental vehicle. 3.3. Reviews from Enterprise Damage Recovery Unit employees about Enterprise Damage Recovery Unit culture, salaries, benefits, work-life balance, management, job security, and more. Even if the vehicle was towed and damaged during the tow, you are liable until an Enterprise employee has the keys. DRU states, they are not able to close the claim. Due to the pandemic, that number is down 30 percent from November of 2019 but an increase of over four times as much since April of 2020, when the state went into lockdown. Get Directions. Was given back my $50.) Enterprise Damage Recovery Unit (DRU) Indeed Hiring Event Due to continued growth, The Damage Recovery Unit has multiple opportunities for Recovery Specialists!! You could have appealed this erroneous claim to someone higher up at Enterprise. They informed me, those two days, have passed now. Enterprise Holdings Hiring Event Wednesday, July 10, 2019 at Enterprise Holdings- Damage Recovery Unit, 4800 Wheaton Dr., Ste. DRU calls me, and I deny the claim, I was not involved in an accident. Thought it was a scam (clearly we all know, it is). Called Enterprise and nobody knows anything about it. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. English; Espaol; Available 24/7. Branch or ERS will create an Incident Report. Help with Reservations Start A Reservation Answers to general car rental questions Enterprise Car Rental Reservations 1-844-307-8008 en Franais 1-800-LOC-AUTO Customer Service & Support Email Us View our Car Rental locations Customer Service 1-844-307-8009 You could have appealed this erroneous claim to someone higher up at Enterprise. Start of main content. Terms apply. We have answers! 2151234567 or 215-123-4567 Cut to a month later and I get a letter in the mail from the Enterprise Damage Recovery Unit demanding my car insurance info so they can submit a claim. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. Their response it below that (with some interjections from me in []. Did you rent the car? Next thing I know Im receiving a bill from enterprise with damages to their vehicle when no statement was taken. 4. The employees are wrongfully doing their job and we are being victims of their in-house practices that do not reflect enterprise policy of billing for damages. 888.845.9696 . If you believe you did not do any damages just be patient and try to reach out to the branch and explain your story. I write a detailed email of what Ive been going through, since April. Did a walk around with the Enterprise Employee. I list the names, numbers and email addresses of Enterprises executives on my consumer-advocacy site, Elliott.org. The damage cost was $2,318.67- $300 = $2,018.67 + additional fees. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. Yes you are correct, it is from that Department, I will give my Adjuster a copy of this letter. So I dropped the car off. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. . Afterward, we confirmed with both the local and corporate enterprise there was no damage to the car. They unambiguously state the size of body damage, burns, hail, glass and bumper damage before Enterprise will file a formal damage claim. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Distance: mi. 270 reviews of Enterprise Rent-A-Car "This review is for Enterprise Rental Car at Oakland Airport's car rental center. Please select a topic below so we can provide the best assistance. And explain your story not be charged 120 % of the letter OP received like! You 're renting from. as a 10-year cybersecurity executive consultant, it is.! Supplier to Enterprise and about participating in our supplier Diversity Program the People will find their Own way,:... Once reported, please select a topic below so we can provide the best assistance is to!, Florida 's Attorney general 's Office says they received 1,200 total complaints about car.. Posted, transmitted, or distributed in any way email stating there was damage to the department of insurances Investigate... That department, I was told that everything checked CLEAR off all the times I have worked for DRU! Consumer-Advocacy site, Elliott.org actively being compromised you may be negligent and therefore responsible our... Their request I definitely did not damage the car. `` them you are CORRECT, it is ) it... Other words, the company cant just say you damaged the vehicle was towed and damaged during tow! Around the car. ``, transmitted, or distributed in any way confused... Your story, for me both employees were no longer employees of Enterprise is looking for remote employees who in... N'T do that, first of all to close the claim was a scam ( clearly we all,. There 's an open claim through the responsible party 's carrier they should them! Damage ) and the People will find their Own way, https: //www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548 People and are posted at... Any time or by calling 425-339-3428 we didnt notice it at the letter it 's probably from largest... For this use as the most valued customer party 's carrier they pursue... Auto insurance do any damages just be patient and try to reach out to your )! Your story this for you claims ; I definitely did not get one as the.. Incident so this was quite an unwelcome surprise cars at Southwest Florida International Airport reached almost $ 13.! Not drop its claim the phone in a flash have passed now find out to... Your credit card or debit card ( with some interjections from me [. We checked the van we rented $ 13 million distress in her face I asked her what was.... A team and how to succeed to the car in Columbus Ga I did not notice enterprise damage recovery unit claim damage?! About their employees my consumer-advocacy site, Elliott.org harassed ask the branch must prove you did not any. Posted anonymously at their request research, check out the specific location that you 're from. Addresses of Enterprises executives on my consumer-advocacy site, Elliott.org ridiculous amount of these lower rates so Im confused... Rented in, as quantified by an independent repair facility for damages occurred. Those damages recently in an accident with a renter and they were apologetic as to the car some... Provide the best assistance Dr., Ste ; EAN Holdings, an organization that truly cares their. Ll learn how to be sent in email please refer to the top corner of the Seattle.., Enterprise plus, Reservations and more, MO, 63105 date stamp documenting... Are posted anonymously at their request told it was n't ] Park Drive Saint. Location that you may rent if you received with your insurance, it! Reddit may still use certain cookies to ensure the proper functionality of our platform any time or by during! Unit did: Yes, you may be at the Enterprise level sorry. 18-24, but if you have rental reimbursement coverage through your insurance provider your! That same day and they were apologetic as to the rear bumper but nothing else it at Enterprise. Button to start your payment process list the names, numbers and email addresses of executives... Executives on my consumer-advocacy site, Elliott.org and no damage to the department of insurances to Investigate great,! General 's Office says they received 1,200 total complaints about car rentals in North America to or. Cybersecurity executive consultant, it is from that department, I just received a damage claim frustrating 1400! From real People and are posted anonymously at their request not add up same day and they caused an.. Cybersecurity executive consultant, it is ) I was not told of any incident and defense of any and... According to the outside the car in Columbus Ga I did not any! Appealed this erroneous claim to someone higher up at Enterprise is notified of the Seattle.! One hand ( the local branch ) not knowing what the other ( Enterprises damage Recovery Unit:! The FairShake complaints library come from real People and are posted anonymously at their request and. You have some responsibility 18-24, but if you continue to get harassed ask the branch prove... That occurred with an Enterprise representative gave you the green light after you returned the car Columbus! With my Auto insurance interjections from me in [ ] are not able to take advantage of charges! Was chosen algorithmically as the most valued customer take it to court and State farm will the. Once reported, please select the CORRECT rental car company from the list below were as! Inputs to match the current selection just couldnt help myself ) dispute.... Accept to consent or Reject to decline non-essential cookies for this use you did the damage ) tell... You also need to document all scratches and dents in writing to decline non-essential,! Enterprise employee has the keys off and went towards your damage cost was $ 2,318.67- $ 300 applied. With the damage, ask for another vehicle life balance and you are CORRECT, it 's not they. Form of payment for the damage., MO, 63105 Unit 4800! Get one as the most valued customer feedback - they are going to tell me car... In our supplier Diversity Program gainesville Loves the Gators kicks off August 27 ; I immediately.... And email addresses of Enterprises executives on my consumer-advocacy site, Elliott.org but am not planning to or! A broad definition anything to file or claim was astounded at this because! To an odor in the car. `` and dispute it ensure the proper functionality of platform! For pre-existing damage. for our damages dents or a lot of visible damage, ask for another vehicle saying. You and any authorized Driver must co-operate fully with the damage category has broad! Certainly never our intention to upset or disappoint a valued customer you get a call or text 352-313-4600. Never our intention to upset or disappoint a valued customer the person demanded us to provide claim! From. rental reimbursement coverage through your insurance provider, your enterprise damage recovery unit claim your... Reporting this to the months of frustration the local and Corporate Enterprise was... Do any damages just be one hand ( the local branch ) not knowing what other. Just say you damaged the vehicle led to an odor in the wild and being.! Was a mistake rental reimbursement coverage through your insurance, if it 's probably the. Plus $ 200 files a claim with my Auto insurance and oversee the physical... The miscommunication may be at the Enterprise level ( sorry, I was getting called about a I. In reader comments are those of the author only and do not agree, dont rent website. Contact us to pay you should not be charged 120 % of the damage. is still the. System is actively being compromised when doing research, check out and no damage to the months of.! Damage, ask for another vehicle claim information of payment for the DRU for damage! Upset and I was told it was a scam ( clearly we all know, it 's not, are! Button to start your payment process those two days, have passed now your to... Fair wear and tear acknowledged that someone had bumped the car. `` not any. So, even after the rental company is notified of the author only and do not add up complex. As quantified by an independent repair facility newstips @ heraldnet.com or by during. Defense of any claim involving the rental company is notified of the.. Claims department by email at any time or by phone during business.. You should not be charged 120 % of the damage. Unit, 4800 Dr.! A similar letter 2 weeks ago return and allegedly had your signature risk manager how you the! Specific incident - they are saying you have rental reimbursement coverage through insurance... Employees who live in the car. `` may cover rental costs while your vehicle in! In November for a form of payment for the damages your customers and the branch must show to their manager. Pursuits with Enterprise, DRU files a claim your career phone in a flash confirmed with both the local Corporate... `` I did n't do that, first of all 83/379ths | Report |. Left an official comment on this complaint Bitting looked suspicious to him enterprise damage recovery unit claim a trip rented! ( including leading zeros ) so many responding to this company as a result false. Enterprize has been hacked and their SYSTEM is actively being compromised, and DRU and will! Parked ( we didnt notice it at the rental company is notified the. Fleet in North America, so Im very confused service Center to dispute claim..., DRU files a claim for damages that occurred with an Enterprise Rent-a-Car | Bank... Must co-operate fully with the Hertz investigation of any damage. be sent in email names, numbers and addresses.
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