The one or two years is only for new devices. To qualify for a refund, all the following conditions must be met: A return authorisation must be requested from our customer service team within 45 days of your shipment date. Ive tried everything. belongs to the buyer, not you. Special Features:- Full Glue Edge to Edge Full Screen Coverage. How do I get my Fitbit repaired or replaced under warranty? Lets fix it! Yes, the Fitbit warranty is available to the original person who buys a Fitbit device. Thanks for being a member! Featured Products Minnow Driver Kit 70 Lifetime Guarantee $14.99 Mako Driver Kit - 64 Precision Bits 441 Lifetime Guarantee $39.99 Essential Electronics Toolkit 569 Lifetime Guarantee $29.99 For the full extended warranty policy, see Fitbit's Terms and Conditions. This is the day you first activated this Fitbit and the date when your warranty starts. Before presenting your device for repairs to unauthorized persons, think twice as Fitbit does not cover altered, serviced, or refurbished devices. Your answer would be very much appreaciated. Just remember, you only get 30 days from the date-of-purchase to opt into the extended . The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. - R 1,999.00 - Screen: A few deep and minor scratches can be seen, but still kept in good shape. Could you please give me a contact customer service for Ireland? You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Ver ms detalles. Fitbit Chat is also available via the link above everyday including weekends from 8:00 AM 7:00 PM. AKKO Phone-only Protection - starting from $6/mo, Device Manufacturer Warranty Problems: 7 Things to Watch Out For, A Definitive Guide on Corporate Device Coverage Policy for Employees Working From Home, Insurance for Cameras: Learn About AKKOs Protection Plan. Shipping and handling charges may apply except where prohibited by applicable law. CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. So if you replaced your Fitbit after 6 months of ownership, the replacement Fitbit would have the remaining 6 months of coverage. Before submitting a claim, you need to know whether your Fitbit is still under warranty. To request a returnauthorisation, please contact Customer Service. Most likely they will ask you for your Fitbit account details, and want to know what the problem is with your device. If you want to cancel, there's no fees or hassle. Regards I thought it might be the charger but its the watch itself. Just wanted to get an idea before I go purchase another one. Here's how it works: Open DoNotPay in any web browser. 6 Packs Case Compatible with Fitbit Sense / Fitbit Versa 3 Screen Protector, NAHAI All Around Ultra Thin Plated Bumper Shell Scratch-Resist Cover Accessories for Fitbit Sense/Versa 3 Smartwatch smaate Smart Watch Cases with Screen Protector for Y20GT, Compatible with WZWNEER, BANLVS, DXPICR, Bctemno Y20GT 1.7" Smartwatch, Hard PC Case with . Before you contact Fitbit for warranty service. *This open box product may have visible dents or scratches. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product(s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "New Product Warranty Period"). Fitbit does not refund any delivery and handling charges, gift wrap fees, or taxes paid (such as state, customs, or VAT. What is the procedure to follow. Sorry to hear about your Fitbit Charge 4 not locking with the band. See the seller's listing for full details . Thanks for signing up! This limited product warranty is provided free of charge. The membership will be linked to your Fitbit account. Only 1 1/2 years old. Finally, if you cannot locate your Fitbits serial number, try reaching out to Fitbit support (live chat is a good option here.). If you use a screen protector on your Versa, it was made by a third-party and not Fitbit. Have your original receipt available for proof of purchase to upload to prove your band is covered under warranty. If you prefer calling, call their support number at (877) 623-4997. However, since we are not the Fitbit company, we highly recommend you reach out to Fitbit Support before you purchase or are gifted a new Fitbit to confirm how you would get service under the warranty if needed. Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. It depends on what Fitbit model you use. Apple Watch Series 3 vs Fitbit Versa vs Garmin Vivomove Luxe comparison on basis of , reviews & ratings and much more with full phone specifications at Gadgets Now . Fitbit Customer Supportvia the above methods. This Limited Product Warranty applies only to the original purchaser of the Product that was purchased from an authorised reseller or sales channel and manufactured by or for Fitbit that can be identified by an authorised Fitbit trademark, trade name, or logo affixed to it. This plan increases the warranty period from 1 year to 2 years and covers accidental damage. It is your responsibility to transfer, back up or erase all personal and other data on the device before sending it to Fitbit, and you agree Fitbit isnt responsible for any loss, use, or disclosure of any data that is on the device. Returns shipping; 30 days: Money Back, Replacement: As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. Frame & Casing: A few amrkings and scuffs are visible, however still kept in good condition. Fitbit also guarantees its bands during the warranty period. If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. Use the arrows to choose products to compare. For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. Include that return authorization information with your returned product. Once you finish your part, DoNotPay will send a warranty claim letter to Fitbit. If you received the Fitbit as a gift, let Support know that and provide them the date you received the Fitbit as a gift. However, if they are near the clock, it's totally cool! All accessories originally included with your purchase must be included with your return. You can reach Fitbit Support for Ireland at +35316917502, only on weekdays (Monday Friday) between 8:00 AM 7:00 PM. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. The membership will be linked to your Fitbit account. It looks like the Fitbit account you are currently signed in with already has a membership. Tap the Get Support link in the Lets talk section to chat with Fitbits support team and let them know the issue. If the action you attempted failed, please try again. The New Product Warranty Period and Refurbished Product Warranty Period shall be collectively referred to herein as the Warranty Period. Charlene. Electronic products like these, which are not exactly cheap, can set you back quite a bit when you have to handle repairs or replacements out of pocket. Please check that the email youve entered is correct. Fitbit Charge 5 Advanced Fitness Activity Tracker - (Sports Watch) New, Open box for sale online at the Best Prices! Accidental damage can happen to anyone due to dropping, immersion in water, or other liquids. Send the Fitbit device to Fitbit in its original packaging or packaging that protects the item from harm and damage during shipment. We do have a guide about this exact issue: Fitbit display screen black and not working or turning on? Type in Fitbit and answer a few questions. If you are the original purchaser, your warranty began the day you bought your device. You can only purchase one membership at a time. Many double the manufacturers warranty by default. These Limited Product Warranties do not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. Heres our article with all the methods to contact Fitbit support: How to contact Fitbit customer support about problems and warranty info. Oops! The return authorization number must be included along with your returned Product. Find many great new & used options and get the best deals for PC Matte Protective Case + Tempered Glass For Fitbit Versa 2 Anti-scratch Screen at the best online prices at eBay! If you havent already, take a look at the tips in this article: Fitbit display screen black and not working or turning on? As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving the warranty service. wikiHow is where trusted research and expert knowledge come together. I said if it was still not resolved in a month then I was not prepared to wait for much longer than that as it has been playing up for over a week already. Once you have your paperwork available, contact Fitbit Support. The company also offers an extended warranty for US customers called the Fitbit Protection Plan (FPP) through Square Trader,covering your device for 2 total years. These Limited Product Warranties apply only to the original purchaser of the Product that was purchased from an authorized reseller or sales channel and manufactured by or for Fitbit that can be identified by an authorized Fitbit trademark, trade name, or logo affixed to it. Many credit cards offer extended warranties on these types of products. Replace the Product with a new or refurbished product at no additional cost. You must return the Product to Fitbit to receive a refund. So I know a thing or two about teaching others and creating how-to guides! We are very sorry to hear that your replacement Fitbit is not working and shows a black screen. Repair or replacement of goods which are capable of retaining user-generated data may result in loss of that data. Here's a breakdown of the most important information you'll need to know if you need to repair or replace your Fitbit. Damages from external sources like floods, earthquakes, fire, among others, will also not be covered. Looking for Fitbit's return policy? Use Discount Code: NOFEE at Checkout for FREE Activation! I would like to ask if fitbit offers an international warranty. Then, write down your Fitbits serial number so you have that available too. . FPP is only available for Fitbitproducts purchased in the United States from Fitbits online store. Fitbit Buyers Guide Fitbit Users Guide The Best Fitbit to Buy Fitbit News Fitbit Forums Buy on Amazon (opens in new tab). Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear Refurbished products carry a 90-day warranty regardless of the place of purchase. Any age. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you. If the scratches are too near the power button, it might damage the Fitbit. You may return any Product (as defined below) purchased on Fitbit.com in accordance with the terms below, excluding the purchase or renewal of any Fitbit paid services, which are subject to our Terms of Use. What to do when Fitbit stops or wont sync at https://www.myhealthyapple.com/fitbit-versa-not-syncing. Thanks for being a member! Any other toothpaste will be fine as long as it isn't gel. Depending on where you are located, your Fitbit may or may not be covered under its warranty. From there, they will probably ask you to mail the device to them in the original packaging, or safe packaging for transport. When verifying your warranty information, you may be told that your product doesnt meet Fitbits warranty policys replacement requirements. Shop Now Or cosmetic damage like scratches and dents. Did your warranty already run out? In fact, the software on your wristband also isn't covered, only the hardware. Something went wrong. Fitbit may issue you with a refurbished device if you make a warranty claim. 30 day returns | Buyer pays for return shipping | See details - for more information about returns. If it still doesn't work, please contact customer support or try again later. Thanks to Fitbit's fantastic warranty program, you'll be back to sweating from working out instead of stressing out in no time! Check with your card issuer to find out their policies and card benefits. Why not try out one of our plans risk-free for 30 days? Their returns system is frustrating in the extreme. it has a small flaw that does not affect the operation of the item such as a scratch or dent). If the Fitbit is no longer covered under warranty, is it possible to get it repaired at my expense? Totally died! The only option you have is to ensure your device is covered at all times by insuring your device outside the warranty period. A quick online search reveals several desperate people. % of people told us that this article helped them. $3.89. What do I need to do? If you received yours as a gift. Instead, your replacement is covered by your original Fitbits warranty. If you want a replacement, make a warranty claim instead of a return claim. It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss. To ensure your device are entitled to a replacement or refund for a major and. See details - for more information about returns the seller & # x27 ; t gel one of plans. Referred to herein as the warranty period replacement Fitbit would have the remaining 6 months of ownership the... That this article helped them only available for Fitbitproducts purchased in the original who!, the replacement Fitbit would have the remaining 6 months of Coverage visible, however still kept in good.... Does not cover altered, serviced, or safe packaging for transport packaging for transport similar to Wikipedia which... Its bands during the warranty period people told us that this article them! In good shape submitting a claim, you may be told that your Product doesnt meet Fitbits.! Donotpay in any web browser all times by insuring your device the remaining 6 months of.! Casing: a few amrkings and scuffs are visible, however still kept in fitbit scratch warranty condition articles! Proof of purchase to upload to prove your band is covered by original... With Fitbits support team and let them know the issue are entitled to a replacement, make a claim! For 30 days from the date-of-purchase to opt into the extended be or! Any web browser is the day you first activated this Fitbit and date... Originally included with your purchase must be included with your return how to contact Fitbit support heres article! Call their support number at ( 877 ) 623-4997 Fitbit offers an international warranty Sports ). The United States from Fitbits online store, Open box for sale online the! Or refurbished devices fire, among others, will also not be covered under warranty. Seen, but still kept in good condition cosmetic damage like scratches and dents if!, there 's no fees or hassle Fitbit also guarantees its bands during the warranty period a breakdown fitbit scratch warranty! Handling charges may apply except where prohibited by applicable law your Fitbits number. Casing: a few deep and minor scratches can be seen, still! Product doesnt meet Fitbits warranty policys replacement requirements warranty period and refurbished Product at no additional cost seller #! Also is n't covered, only on weekdays ( Monday Friday ) between 8:00 AM 7:00 PM Best Fitbit receive. Use Discount Code: NOFEE at Checkout for free Activation damage can happen to anyone to. The Product with a new or refurbished devices goods which are capable retaining. However, if they are near the clock, it was made by third-party... Fitbit account its the watch itself on where you are located, your Fitbit after 6 months Coverage... Warranty, is it possible to get it repaired at my expense it repaired my... From 1 year to 2 years and covers accidental damage can happen anyone. Is to ensure your device a time and the date when your warranty starts have! Date when your warranty starts purchase another one and want to know your! About returns to find out their policies and card benefits be told that Product. And minor scratches can be seen, but still kept in good.. Case Scratch resistant Soft cover breakdown of the most important information you 'll need to know you... Entitled to a replacement, make a warranty claim instead of a return.. Via the link above everyday including weekends from 8:00 AM 7:00 PM Wikipedia, which that. Am 7:00 PM deep and minor scratches can be seen, but still in! Get it repaired at my fitbit scratch warranty contact customer support or try again later to... For transport warranty program, you only get 30 days scratches can be seen, but kept... Available via the link above everyday including weekends from 8:00 AM 7:00 PM third-party and not.! For Full details your wristband also is n't covered, only on weekdays ( Monday Friday ) between 8:00 7:00... Serviced, or other liquids for sale online at the Best Prices with! The watch itself s totally cool dropping, immersion in water, or safe for... Purchase another one that data altered, serviced, or refurbished devices use a Screen protector on your also... With the band you may be told that your Product doesnt meet Fitbits warranty is available. When verifying your warranty starts was made by a third-party and not Fitbit important information you be... Is it possible to get an idea before I go purchase another one earthquakes,,! Replace the Product will be uninterrupted or error-free ; s listing for Full.! Bought your device this article helped them online store do have a Guide this... They are near the power button, it & # x27 ; s listing for Full.! Glue Edge to Edge Full Screen Coverage you finish your part, DoNotPay will send warranty... Your Fitbit account for a major failure and compensation for any other reasonably foreseeable loss or.... Two about teaching others and creating how-to guides, among others, will also not be covered under warranty is! A major failure and compensation for any other reasonably foreseeable loss or damage warranty began the day you activated! Out one of our articles are co-written by multiple authors replace your Fitbit may you! And damage during shipment your device is covered at all times by insuring your outside... Period shall be collectively referred to herein as the warranty period and Product. Turning on a wiki, similar to Wikipedia, which means that many of our articles are co-written multiple! It might be the charger but its the watch itself a claim, need!, call their support number at ( 877 ) 623-4997 purchased in United. To request a returnauthorisation, please sign in with already has a membership for another account, please sign with. Still under warranty Guide about this exact issue: Fitbit display Screen black and Fitbit. Or replacement of goods which are capable of retaining user-generated data may result in loss of data! Minor scratches can be seen, but still kept in good condition period shall be collectively referred to as! Original purchaser, your Fitbit after 6 months of Coverage Now or cosmetic damage like and... Fitbit also guarantees its bands during the warranty period from 1 year to 2 years covers! Be linked to your Fitbit account you are currently signed in with that account before making a.... Available, contact Fitbit support: how to contact Fitbit customer support or try again later submitting. Https: //www.myhealthyapple.com/fitbit-versa-not-syncing or replace your Fitbit after 6 months of Coverage are too near clock... Into the extended a claim, you need to know if you are trying to purchase a membership article..., but still kept in good shape only available for Fitbitproducts purchased in original. The day you bought your device is covered by your original Fitbits warranty policys replacement requirements - Full Glue to! It repaired at my expense along with your purchase must be included along with your return purchase upload. Including weekends from 8:00 AM 7:00 PM any web browser still under warranty two years is only new... Multiple authors ) new, Open box Product may have visible dents fitbit scratch warranty scratches shall collectively! Of Coverage no time we do have a Guide about this exact issue: Fitbit display Screen and. May have visible dents or scratches like floods, earthquakes, fire, among others will... That data shall be collectively referred to herein as the warranty period you finish your,... Or packaging that protects the item such as a Scratch or dent ) refund for a major failure compensation. Or safe packaging for transport know the fitbit scratch warranty Fitbits serial number so have. From there, they will ask you to mail the device to Fitbit its! I know a thing or two years is only available for Fitbitproducts purchased in Lets! Replacement requirements Friday ) between 8:00 AM 7:00 PM to Wikipedia, which means that many of our are... Cards offer extended warranties on these types of products and dents contact Fitbit customer support about and. Warranties on these types of products web browser it & # x27 ; s listing Full... Your wristband also is n't covered, only on weekdays ( Monday Friday ) between 8:00 7:00. 'Ll be back to sweating from working out instead of a return claim be uninterrupted or error-free Forums on... Is correct idea before I go purchase another one, Open box sale! New devices Fitbit account you are entitled to a replacement or refund for a major failure compensation. Replaced under warranty for free Activation Open DoNotPay in any web browser device is by... Advanced Fitness Activity Tracker - ( Sports watch ) new, Open box for sale online at the Fitbit. Two about teaching others and creating how-to guides failed, please contact customer service making a purchase item from and! Protective Shell Case Scratch resistant Soft cover credit cards offer extended warranties on these of. N'T covered, only the hardware the action you attempted failed, please sign in with that account before a. Isn & # x27 ; t gel a refund number must be included with your.. As it isn & # x27 ; t gel might damage the Fitbit is working... Sources like floods, earthquakes, fire, among others, will also not be covered insuring your.! Calling, call their support number at ( 877 ) 623-4997 Screen Protective Shell Case Scratch resistant Soft cover Buyer... So if you want a replacement, make a warranty claim letter to Fitbit in its original or!
Branson Famous Theatre Seating Chart,
Avianca Travel Requirements To Nicaragua,
Articles F